Privacy Policy

Last updated Jun 29, 2026

Welcome to Prime Score ("we," "our," or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the Prime Score mobile application and related services.

By using Prime Score, you agree to the collection and use of information in accordance with this Privacy Policy.


1. Information We Collect

We may collect the following categories of information:


Personal Information

When you create an account or use our services, we may collect:

  1. Full Name
  2. Email Address
  3. Mobile Number
  4. Date of Birth
  5. Gender (optional)
  6. Address
  7. PAN Number (where required)
  8. Aadhaar Number (only when required and with your consent)
  9. Identity verification documents
  10. Profile Photo (optional)


Financial Information

To provide credit-related services, we may collect:

  1. Credit Score
  2. Credit Report
  3. Loan Information
  4. Credit Card Details (report information only)
  5. Credit Enquiries
  6. Account Status
  7. Payment History
  8. Financial Risk Indicators

This information is obtained only with your explicit consent from authorized credit bureaus or service providers.


Device Information

We may automatically collect:

  1. Device Model
  2. Operating System
  3. Device Identifier
  4. IP Address
  5. App Version
  6. Crash Logs
  7. Performance Data


Usage Information

We collect information about how you use the app, including:

  1. Features accessed
  2. Session duration
  3. Pages viewed
  4. Search activity
  5. Error logs


2. How We Use Your Information

We use your information to:

  1. Create and manage your account
  2. Verify your identity
  3. Fetch and display your credit report
  4. Improve our services
  5. Detect fraud and unauthorized access
  6. Provide customer support
  7. Send important notifications
  8. Comply with legal obligations


3. Credit Bureau Data

Prime Score may access your credit information only after obtaining your explicit consent.

Your credit data is used solely for:

  1. Displaying your credit report
  2. Credit score analysis
  3. Credit health insights
  4. Personalized recommendations

We do not modify or alter any information received from credit bureaus.


4. Data Sharing

We do not sell your personal information.

We may share your information with:

  1. Authorized Credit Bureaus
  2. Identity Verification Partners
  3. Payment Service Providers
  4. Cloud Hosting Providers
  5. Analytics Providers
  6. Government Authorities (when legally required)

All third-party partners are required to protect your information.


5. Data Security

We implement industry-standard security measures including:

  1. SSL/TLS Encryption
  2. Secure Servers
  3. Access Controls
  4. Data Encryption
  5. Regular Security Monitoring

While we strive to protect your data, no method of electronic transmission is completely secure.


6. Data Retention

We retain your information only as long as necessary to:

  1. Provide our services
  2. Meet legal obligations
  3. Resolve disputes
  4. Enforce our agreements

When no longer required, your information is securely deleted or anonymized.


7. Your Rights

Depending on applicable laws, you may have the right to:

  1. Access your personal information
  2. Correct inaccurate information
  3. Delete your account
  4. Withdraw consent
  5. Request a copy of your data
  6. Restrict certain processing activities

To exercise these rights, contact us using the details below.


8. Cookies and Analytics

Our services may use:

  1. Cookies
  2. Analytics tools
  3. Performance monitoring
  4. Crash reporting

These technologies help improve user experience and app performance.



9. Contact Us

If you have any questions regarding this Privacy Policy, you may contact us:

Prime Score

Email: support@primescore.in

Website: https://primescore.in

Address:

Prime Score

Rajasthan, India


10. Consent

By using Prime Score, you acknowledge that you have read, understood, and agree to this Privacy Policy.

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